Shipping
The automatic freight calculations in our shopping cart are based on road freight delivery to an Australian road side delivery addresses.
Our road shipping contractor cannot ship to Post Office Boxes, or Parcel Lockers, please only nominate a street delivery address.
However, we can ship to virtually any address in Australia. Please complete the order and make the payment requested. We will then email you to advise the shipping rates for the various options of shipment available to your destination. We do not ship outside of Australia.
Please note that as some of our products are light-weight but reasonable large, the shipping rates are either dead weight or cubic weight based. The weight allowed for each item can be found on its detail page.
The freight is calculated with one 'consignment fee' plus the kg of the total order. Therefore one order with several items will be at a lower freight cost per item than several orders of one item.
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next kilogram or kilogram band.
Please nominate a shipping address that is attended in normal office hours.
Our Carriers will leave your item at the delivery address if no one is home.
Returns Policy
If you have received a defective or incorrectly supplied item, you may return it within 7 days of delivery and we will replace it without further charge to you. We will also pay the return shipping costs.
If the return is a result of your ordering error and we are notified within 7 days of delivery, we may accept the return as long as it is in it’s original packaging and is in a ready for resale condition.
You will have to pay the return shipping costs and incur a 15% re-stocking and inspection fee. This fee may be waived if you re-order the correct item.
You should expect to receive your refund within 3 - 5 working days from the time we receive the goods back in our warehouse.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.